Privacy Policy
Chel’s Lashes LLC
Effective Date: June 14, 2026
Chel’s Lashes LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (chelslashes.com, chelsesthetics.com, or any associated sites), book appointments, make purchases, contact us, or interact with our services. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
• Personal Information: Name, email address, phone number, mailing address, date of birth, and any other details you provide.
• Service and Appointment Data: Details about services requested (lash extensions, skincare treatments, etc.), appointment history, preferences, and notes.
• Payment Information: Credit/debit card or other payment details processed through secure third-party processors.
• Communication Data: Records of emails, SMS/text messages, phone calls, and inquiries.
• Website and Marketing Data: IP address, browser type, device information, pages visited, and interactions with ads or social media.
• Marketing and Opt-in Data: Consent preferences for receiving promotional messages.
2. How We Collect Your Information
We collect information:
• Directly from you through booking forms, contact forms, in-person, phone, email, or text.
• Automatically through our website using cookies and similar technologies.
• From third-party platforms we use, including Square (for appointments, payments, customer lists, service history, and communications), Google Ads, Google services, Facebook, Instagram, and other advertising or social platforms.
3. How We Use Your Information
We use your information to:
• Provide and manage our esthetician and skincare services, including scheduling, reminders, and support.
• Process payments and send receipts via Square.
• Send transactional messages (appointment confirmations, reminders) and occasional marketing/promotional messages about our services.
• Run advertising and marketing campaigns on platforms such as Google Ads, Facebook, Instagram, and other marketplaces.
• Improve our website, services, and customer experience.
• Comply with legal obligations.
4. Sharing and Disclosure of Your Information
Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
We do not sell, share, rent, or transfer consumer personal information, including SMS opt-in data and consent records, to any external organizations under any circumstances, even with user consent, except as strictly necessary to provide the requested service and as permitted by law.
We may share your information only with trusted service providers and platforms we use to operate our business (such as Square for bookings/payments/communications, Google, Facebook, and Instagram for advertising). These providers are contractually required to protect your data and may only use it to provide services to us.
We maintain administrative, technical, and contractual measures to prevent unauthorized access, use, or sharing of user data.
In the event of a business transfer, any transfer of data will comply with applicable laws.
Chel’s Lashes LLC Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, any promotion of your products/services.
2. You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at chel@chelsesthetics.com or by calling (703)626-9936
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy or our SMS program, please read our privacy policy or contact us at chel@chelsesthetics.com or (703)-626-9936
5. Cookies and Tracking Technologies
Our website and advertising partners (including Google, Facebook, and Instagram) use cookies, pixels, and similar technologies for analytics, personalized ads, and performance measurement. You can manage cookie preferences in your browser settings.
6. Data Security
We implement reasonable safeguards to protect your information. However, no system is completely secure.
7. Your Choices and Rights
• Opt-Out: Reply STOP to any SMS/text to unsubscribe.
• Help: Reply HELP to any SMS/text message for assistance.
• Access / Correction / Deletion: Contact us at chel@chelsesthetics.com or (703)626-9936
8. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect data from children.
9. Changes to This Privacy Policy
We may update this policy. The revised version will be posted on our website with a new effective date.
10. Contact Us
If you have questions about this Privacy Policy or our SMS program, please contact us at:
Email: chel@chelsesthetics.com
Phone: (703)626-9936
If you have questions about this policy or our messages, contact us at chel@chelsesthetics.com or (703)626-9936
